If this is the best you can, please and I mean PLEASE stop trying!Nesba;228469 wrote:
I think corporate greed would be for us to adhere to our policy and not adjust anything, however we do not want to do that, we want to try and take care of our MW customers as best we can.
Let me get this straight!
[list type=decimal][*]You let MW members purchase NESBA credits up until basically yesterday, knowing that you are shutting down the MW region![/list type=decimal]What an excellent customer service and loyalty appreciation.
- You will not refund their money but instead would waive any SURCHARGE if they sell/transfer their credits to another member from regions where NESBA still operates.
In order to recover some of the money, MW members will have to deeply discount their credits and obviously loose money or risk loosing it all.
WOW!
Excellent Job NESBA, Excellent indeed!
Nesba;228469 wrote: ..we want to try and take care of our MW customers as best we can.
Do you have any credits with us? Have you purchased any credits lately?RSVMillenian;228513 wrote: Let me get this straight!
[list type=decimal][*]You let MW members purchase NESBA credits up until basically yesterday, knowing that you are shutting down the MW region!
You will not refund their money but instead would waive any SURCHARGE if they sell/transfer their credits to another member from regions where NESBA still operates.[/list type=decimal]What an excellent customer service and loyalty appreciation.
In order to recover some of the money, MW members will have to deeply discount their credits and obviously loose money or risk loosing it all.
WOW!
Excellent Job NESBA, Excellent indeed!
If this is the best you can, please and I mean PLEASE stop trying!
Anyway, I wish you all the best and good luck in your future endeavors.
They did actually.denbsteph;228551 wrote: why didn't NESBA refuse them or just put a block on the credit purchasing button?
Yes check will be sent out. We will have a list of people very soon and you will be notified via email the amount of the refund.Kegger;228545 wrote: Bob, how will the refunds be handled? I ask because the CC i used is no longer valid. Will checks be sent?
We didnt know for sure until recently, however we did disable the credit purchases for other reasons.denbsteph;228551 wrote: RSVMillenian has a valid point, how long has NESBA known they were going to cease operations? If a member did purchase credits with in the last several months, why didn't NESBA refuse them or just put a block on the credit purchasing button? Like I said earlier, would you tell anyone you are going out of business? I have not bought credits and have no interest in purchasing any, not because of the recent issue with the MW operations, to me it just does not fit my bill. You have to admit, RSVMillenian hit the nail right on the head. In my opinion, NESBA should step up and take this one on the chin and refund 100% of the riders credit.
I reside in NC and the SE region is pretty strong, as far as the number of riders go, this will be my first full year of riding, as long as things continue to go in my direction. This is all MHO.
I think all of us are being realistic about this. Why do elite member recieve a pro-rated refund, why are those people more important than the regular members? And why not refund the credits? It was money paid for goods, goods which you wont receive.fitz;228559 wrote: They did actually.
And why would anyone buy credits from NESBA at the end of the season? "The season is over, so I'm going to buy $1000 worth of credits even though I won't be able to use them for another 6-8 months" I would hope no one is THAT stupid.
Seriouisly guys I know it stinks but be glad you are getting MOST of your money back, most other organizations (not just TD orgs) you wouldn't be getting a dime back (I don't want to even think about how much I've lost).
Just try and keep things in perspective, that's all I'm saying.
my .000000002
I was also told emails went out to inform everyone of the MW shutting down, I for one never received an email. Facebook told me.Nesba;228562 wrote: Yes check will be sent out. We will have a list of people very soon and you will be notified via email the amount of the refund.