rk97
Member
I don't know who these people are that are having negative experiences with info@nesba.com, but I've had 2 awesome customer service experiences in as many weeks.
Last week I had a question about a prior purchase, and my membership renewal date. I received an immediate automated response with my ticket number, and a notice that someone should get back to me withing ~48 hours. I found this to be totally acceptable, given that the staff is often out of the office riding on weekends.
Bob answered my questions and resolved my issue within 45 minutes.
Then today, I bought credits from another member. The seller copied me on his email to info@nesba.com at 12:34, and Bob got back to me at 1:10 to let me know that the transfer had been handled. I logged into my account, and the credits were already there.
I will concede that my issues were pretty minor, but I'm still damn pleased that they're being addressed quickly and fully.
Last week I had a question about a prior purchase, and my membership renewal date. I received an immediate automated response with my ticket number, and a notice that someone should get back to me withing ~48 hours. I found this to be totally acceptable, given that the staff is often out of the office riding on weekends.
Bob answered my questions and resolved my issue within 45 minutes.
Then today, I bought credits from another member. The seller copied me on his email to info@nesba.com at 12:34, and Bob got back to me at 1:10 to let me know that the transfer had been handled. I logged into my account, and the credits were already there.
I will concede that my issues were pretty minor, but I'm still damn pleased that they're being addressed quickly and fully.
