I have, check that, had a set of Chicken Hawk Pole Position warmers for the past three years. I bought them off another member who had them for about 5 years. This last weekend at Barber took its toll on both the front and rear. The front stopped working altogether and the rear's switch took a shit and I had no idea what temperature it was set at.
A couple weeks ago I tried to do some internet searching to see what people have paid in the past to get them repaired at CHR. That search was less than fruitful other than the fact that I saw a lot of people mentioning CHR saying their warmers were not repairable. However, they would give people $100 off a new set.
I was hesitant, but I packaged them up and sent them off for them to have a look. Got the call today and sure enough, mine are not repairable. Also found out that they would not repair warmers that were older than 6 years. It was not indicated on the repair form or I would have not spent the $20 to ship them out. I did find where they state that fact, but it's buried at the bottom of their "Policies" page. Who the hell looks at a policies page?
I then asked them to ship them back to me and I would do some fiddling over the winter and see if I could fix them myself. They said sure. They would just charge the credit card I listed on the repair form. That was it for me. Told them to throw the things in the trash and I would look at the dozen other places to get tire warmers.
The main reason I a writing this is so that in the future if someone is searching the web about repairing warmers, they might stumble across this thread. Chicken Hawk has a great product, this is true. But I don't like the business practice of telling people their product is bad, but how about purchasing a new set. I especially don't like the fact that there is no reference of a refusal to repair items after a certain age.
I might be by myself with this, but this is just my observation of a company that has a lot of revenue coming in from people like us.
A couple weeks ago I tried to do some internet searching to see what people have paid in the past to get them repaired at CHR. That search was less than fruitful other than the fact that I saw a lot of people mentioning CHR saying their warmers were not repairable. However, they would give people $100 off a new set.
I was hesitant, but I packaged them up and sent them off for them to have a look. Got the call today and sure enough, mine are not repairable. Also found out that they would not repair warmers that were older than 6 years. It was not indicated on the repair form or I would have not spent the $20 to ship them out. I did find where they state that fact, but it's buried at the bottom of their "Policies" page. Who the hell looks at a policies page?
I then asked them to ship them back to me and I would do some fiddling over the winter and see if I could fix them myself. They said sure. They would just charge the credit card I listed on the repair form. That was it for me. Told them to throw the things in the trash and I would look at the dozen other places to get tire warmers.
The main reason I a writing this is so that in the future if someone is searching the web about repairing warmers, they might stumble across this thread. Chicken Hawk has a great product, this is true. But I don't like the business practice of telling people their product is bad, but how about purchasing a new set. I especially don't like the fact that there is no reference of a refusal to repair items after a certain age.
I might be by myself with this, but this is just my observation of a company that has a lot of revenue coming in from people like us.
