New member services system

[slowpoke]

I recently needed some help with an issue relating to my membership so I sent an email to info@nesba.com --

I was really impressed with the response (a few hours) and resolution (immediate). I even received an email to follow-up the next day to make sure I was satisfied with the resolution which was totally unnecessary but appreciated.

Kudos to DJ and the others that worked to develop/improve the system.

 

[stow]

DJ is doing a great job. I know he is working hard to make NESBA even better.

 

[Meat]

That is really excellent customer service!

 

[Mr.DJ]

Thanks guys. I'll take the blame, but not all the credit.

Ryan Peters - Director of IT for initial software install
Bob Blandford and John Allen assisting with closing tickets

We do what we can during the day between our "real" job (the one that pays the bills) and personal life.

I hope to have more features implemented (FAQ, Chat, self help, etc...) with full time staff trained and ready by mid April. We are going through a transitional period, However the plan is sound and very promising.