I sent an email asking about a refund, and Bob responded by saying "We are working on a procedure to get everyone refunded". I am taking him at his word on this and waiting to see what the procedure will be.
I don't know how it is all going to work out, but I am not about to start panicking or name calling. If it wasn't for NESBA I very likely would not have started riding on the track, and if it wasn't for Bob, NESBA most likely wouldn't have existed. I am grateful for that part, even if I am disturbed by the current situation.